Return & Refund Policy

Effective date: November 11, 2026

At Banshee Quads, we want you to be happy with every Yamaha Banshee, part, and accessory you buy from us. This Return & Refund Policy explains how returns, exchanges, and refunds work for orders shipped anywhere in the United States or picked up at our shop in Woodstock, GA 30188.

Return Window

You may request a return within 30 calendar days of the date you received your order (the delivery date shown by the carrier, or the date you picked up your order in Woodstock, GA). Return requests made after 30 days cannot be accepted, except for warranty or defect claims described below.

Items Eligible for Return

Parts and Accessories

• New, unused, and uninstalled.
• In the original packaging with all hardware, instructions, and accessories included.
• Free of scratches, marks, fluid, or signs of installation.

Yamaha Banshee Quads

Quads can be returned within 30 days of delivery or pickup if they are:

• Unridden, with no added hours or signs of use beyond moving the quad on and off a trailer.
• In the same condition as when delivered, with no new damage, modifications, or missing parts.
• Returned with the keys, title paperwork, bill of sale, and any parts or accessories included with the sale.

Every returned quad is inspected when it arrives. A quad that has been ridden, damaged, or modified after delivery is not eligible for a return.

Items That Cannot Be Returned

• Labor and services, including repairs, porting, engine rebuilds, and custom performance build work.
• Parts that have been installed, used, painted, cut, or modified.
• Items marked as “Final Sale” or special-order items marked as non-returnable at the time of purchase.

How to Start a Return

1. Contact us within 30 days. Text us at +1 (714) 749-3162 or email info@bansheequads.com with your name, order number, the item you want to return, and the reason for the return. We are open 24/7.
2. Get your return approval. We will reply with a Return Authorization and return instructions. Returns sent without approval may be delayed or refused.
3. Send or bring the item back. Pack parts securely in their original packaging. For quads, we will help you arrange freight back to our shop, or you can drop the quad off at our location in Woodstock, GA.

Return Shipping Costs

• Customer pays return shipping for returns of items that are not damaged, defective, or incorrect (for example, a change of mind or ordering the wrong part). Original shipping charges are not refundable.
• We pay return shipping if your item arrived damaged, defective, or different from what you ordered. We will send you a prepaid label or arrange the freight pickup.
• We recommend a trackable, insured shipping service. We are not responsible for return packages lost or damaged in transit when you arrange the shipping.
• There are no restocking fees.

Refunds

• We inspect returned items within 2 business days of receiving them and notify you by text or email whether the return is approved.
• Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the refund to appear on your statement.
• Refunds cover the price paid for the returned item. Original shipping and freight charges are refunded only when the return is due to our error, or the item arrived damaged or defective.

Financed Purchases

If you bought a quad with our in-house financing and return it within 30 days under this policy, we will cancel your financing agreement and refund your $500 down payment plus any payments you have made, to your original payment method.

Exchanges

Need a different part or size? Text us and we will help you exchange it for the right item. Exchanges follow the same 30-day window and condition rules as returns. If the new item costs more or less, we will charge or refund the difference.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If anything is damaged in shipping, defective, or not what you ordered, contact us within 30 days of delivery and send photos of the item and packaging. We will repair, replace, or refund it at no cost to you, including return shipping.

Cancellations

You can cancel an order at no charge any time before it ships or before your quad is picked up. Text us at +1 (714) 749-3162 as soon as possible. Once an order has shipped, the return process above applies.

Contact Us

Banshee Quads
Woodstock, GA 30188, United States
Text: +1 (714) 749-3162
Email: info@bansheequads.com
Hours: Open 24/7, Monday to Sunday

See also our Terms & Conditions and Privacy Policy.